Testimonials
57 years, three generations, and thousands of customers across Bucks, Montgomery, and Philadelphia Counties. Here’s what a few of them have to say.
Our Google Reviews
Posted on Google George NeedhamTrustindex verifies that the original source of the review is Google. On time efficient maintenance service. And friendlyPosted on Google Michele McMonagleTrustindex verifies that the original source of the review is Google. Jonah, the technician was very prompt and friendly. He did a great job of diagnosing the problem and resolving it. We recommend him and his company highly!Posted on Google Amoy DacostaTrustindex verifies that the original source of the review is Google. Very honest and very helpful. My issue was resolved and I’m happy with the service.Posted on Google Lisa AltmanTrustindex verifies that the original source of the review is Google. I've been a longtime customer of Custom Aire and have been pleased for the most part with my service. The costs are higher than I wish but I do feel the service is honest and reliable. I especially like my frequent tech, Brandon Arnold who is personable, helpful and always seems to go the extra mile. You feel like he really likes what he does. I was also quite pleased with Derrick who serviced my HVAC a year ago. So, keep it up Custom Aire! It is now 4/15/25 and I am adding on to the last review. Brandon was just at my house for maintenance and as has been the case with each of his visits, it has been a pleasure to work with him. He is honest and exudes sincerity. Brandon is personable and interesting and a great family man. I trust him implicitly. He thoroughly reviews my HVAC system and is neat and organized. Update on 4/26. Just had my maintenance with Brandon. Always enjoy his visits and his hard work. Derrick was very responsive this year in getting me filters. I appreciated it. Will be having some additionally needed work next month.Posted on Google Melissa GreblunasTrustindex verifies that the original source of the review is Google. I had a new HVAC system placed by this company on 2/25-2/26/2019 and their work was top notch. The estimator arrived as scheduled and listened to my issues with my old system. Taking all things into consideration, he recommended a larger unit. They worked with me in regards to my budget and installed the unit without any issues. The technicians were friendly, professional, and respectful of my home. I appreciate the 100% satisfaction guarantee. I also get a free maintenance check up in a year. System is running great! Highly recommend this company! Update: i have had Custom Aire HVAC maintenance since 2019(when they installed a new unit into my townhome), And I’ve opted to use their maintenance program as I moved into a new home. Technicians have always been professional , and prompt. I appreciate the text when they are en route to my home. Would recommend this company to anyone!Posted on Google Norman MarcusTrustindex verifies that the original source of the review is Google. always good servicePosted on Google Marie Royals-HoofnagleTrustindex verifies that the original source of the review is Google. Custom Aire has always provided good service. Tyree J. was professional, courteous, and informative while he worked on our system. Definitely recommend them!Posted on Google Damian HammeTrustindex verifies that the original source of the review is Google. The technician was courteous and worked quickly.Posted on Google Thomas ReddingtonTrustindex verifies that the original source of the review is Google. Zack did a great job. He was on time. He was curtious. He was thorough. We appreciated how he kept us informed and respected our home. If Zack is on the job, we will buy more services.
Featured Customer Testimonials
Derek and his team were not only highly professional but also very attentive to our needs. Our home had a 50+ year-old oil boiler for a (water) radiator heating system and we were looking to replace it with a new, natural gas boiler. Custom Aire’s quote was (by far) the most competitive and the work was done to specifications. There were no “hidden” costs, and one of the technicians (Zak) even returned days after the project was completed to install a smart thermostat I purchased since it needed special wiring. Derek’s team was even able to connect with a contractor to remove the massive 1,200lb. oil boiler and the (rusting) oil tanks.
– Ethan Ake-Little
Joe came out to our house for service call last week. Heater was not running. He found the chimney was backed up and told us to have chimney cleaned. He came back and did a through job cleaning the heater it self. He was very knowledgeable and did a great job. I highly recommend Custom Aire for any of your heating issues.
– Chuck Wilson
Custom Aire has served my home in Center City Philadelphia for more than 10 years. We are on our third multi-year service
contract. The office staff is highly professional… Custom Aire techs show up with a smile and a sense of humor regardless of what they might have experienced before getting to my house. The improved use of technology has been a nice addition. It’s Sept 8 and we’re set for the Winter.
– Georgie Przepioski
It’s always the greatest experience with Custom Aire from making my appointment to receiving the service for boiler tune up everyone is very pleasant and professional Joe is a professional technician. He makes sure that heating system works efficiently. I’m ready for the winter thank you Custom Aire
– Margarita Ruiz
Always a great experience with CustomAire! They are kind and work efficiently. Jonah came this time for a scheduled maintenance appointment and was fantastic and super knowledgeable! Will continue to use their services for sure.
– Jessica Richardson
I just had my annual heating checkup with Custom-Aire . The technician Joseph was
pleasant, competent and thorough!
He will return on Friday to install the heat lamp. I am always very pleased with the
service!
– Diane Leonetti
I would highly recommend Custom Aire. Always on time and excellent work. Brandon is so professional and very friendly. He explains everything in details.
– Georgie Przepioski
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